Job Description

Job Title:

Ticketing Staff

Location:

Remote

Industry:

Travel & Tourism / Hospitality

Employment Type:

Full-Time

Job Summary:

We are looking for an experienced and detail-oriented Ticketing Staff to handle flight, and ticket bookings, cancellations, and re-issuance.

Book domestic and international air tickets using GDS platforms or airline websites Issue, reissue, and cancel tickets as per client requests Handle flight changes, refunds, and fare differences Maintain updated knowledge of airline policies and fare rules Coordinate with airlines and suppliers to resolve any ticketing-related issues Provide customers with itineraries and travel documentation Keep accurate records of bookings, payments, and customer interactions Assist clients with visa documentation and travel insurance (if applicable) Respond to customer queries via phone, email, or in person

Requirements:

Minimum 1-2 years of experience in a similar ticketing role Proficiency in GDS Strong attention to detail and time management skills Excellent verbal and written communication skills Ability to handle pressure and multi-task Knowledge of travel industry regulations and airline policies Graduate degree in any field; diploma/certification in travel/tourism is a plus

Preferred Skills:

Familiarity with corporate travel booking Knowledge of hotel booking platforms and holiday package coordination Ability to upsell travel services like insurance, add-ons, and holiday packages
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Paid sick time Work from home
Work Location: Remote