Job Description

Job Profile: Ticketing & Documentation Executive-Selaqui Dehradun

Position Overview:
The Ticketing & Documentation Executive will handle customer bookings (flights, trains, buses, hotels, packages) along with passport, visa, insurance, and other travel-related documentation. This dual role ensures that clients get a one-stop solution for all travel & paperwork needs.

Key Responsibilities

Ticketing Duties:

Manage domestic & international air ticket bookings (through GDS/online portals). Handle railway & bus bookings. Provide hotel & package reservations as per client requirements. Issue, reissue, and cancel tickets; process refunds. Suggest best fares, routes, and travel options to clients.
Documentation Duties:

Assist clients in passport application & renewal. Manage visa applications (tourist, business, student). Guide clients on required documents, timelines, and embassy rules. Process travel insurance, PCC, IDP, attestation & apostille. Maintain proper filing & tracking of applications. Maintain records of bookings, payments, and documentation status. Deliver excellent customer service & resolve queries.
Required Skills & Qualifications

Graduate (any stream), Diploma in Travel & Tourism preferred. 1-3 years of experience in ticketing/documentation (freshers with training can be considered). Knowledge of GDS systems (Amadeus, Galileo, Sabre) or online booking portals. Strong communication & client-handling skills. Attention to detail in documentation. Computer proficiency (Word, Excel, Email).
Salary:

Rs. 15K to 20K with Incentive
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person