Job Description

• Able to make accurate bookings for customers.
• Calculate expenses and write and sell tickets to the passengers.
• Help passengers by answering questions on travel arrangements.
• Help passengers to plan for their trips.
• Help to make and confirm reservations.
• Provide good customer service.
• Re-book tickets and other arrangements.
• Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed
• Communicating with customers to answer questions about tickets, pricing, or flight schedules
• Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
• Entering customer information into a computer system to issue tickets or update records
• Ticketing agent jobs that involves processing electronic ticketing requests for customers or agents over the phone
• Explaining airport rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket
• Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
• Attend to client's travel inquiries and request via phone and email professionally
• Understand clients travel requirements and propose appropriate itineraries at competitive prices
• To provide information on visa requirements and assist with applications in a timely manner
• Ensure all travel documentations, including quotations, ticket issuance and billings are processed accurately
• To build and sustain excellent working relationships with clients through outstanding customer service and support

Job Types: Full-time, Regular / PermanentPay: ?15,000.00 - ?27,000.00 per monthSchedule:

• Day shift

Ability to commute/relocate:

• Guwahati, Assam: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)
• Assamese (Preferred)
• Hindi (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)