Job Description

Title: Ticketing Executive

Location: Panjim, Goa

Duties & Responsibilities

Monitor and manage all client pseudo's queues to ensure timely and accurate processing of tasks. Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures. Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans. Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions. Collaborate with internal teams to resolve any operational issues and ensure smooth workflow. Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

Required Skills

A good grasp on English, with excellent communication skills. High competency in

CAT 35 ITX fares

, preferably within a tour operator or airline ticketing environment. Expertise in using

Galileo GDS

. Strong communication skills, both verbal and written, to convey complex information clearly High attention to detail and a methodical approach to managing workload Motivated to reduce errors and improve process efficiencies Proficiency with

IATA ticketing rules

under the

UK BSP.

Educational Qualifications Required

Graduate or Degree holder in any field.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Panaji, Goa: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How many years of ticketing experience do you have? How many years of experience do you have in using Galileo?
Work Location: In person