Job Description

Job Title: Ticketing Executive and Operations (Travel Domain)

Location:

Dadar Mumbai

Job Summary:

We are seeking a meticulous and experienced Ticketing Executive and Operations professional with a strong background in the travel domain. This role involves managing ticketing operations, ensuring smooth and efficient processes, and delivering excellent customer service. The ideal candidate will have hands-on experience in travel ticketing and a thorough understanding of travel industry operations.

Key Responsibilities:

Ticketing Operations:

Handle the booking, issuing, and management of travel tickets for flights, trains, and other transportation services. Ensure accuracy and efficiency in all ticketing activities.

Customer Service:

Provide exceptional customer service to clients and address any ticketing issues or inquiries. Assist customers with booking modifications, cancellations, and refunds.

Reservation Management:

Manage and update reservation systems, ensuring that all bookings are accurately reflected and processed. Coordinate with travel service providers to confirm reservations and handle any discrepancies.

Documentation & Compliance:

Prepare and maintain necessary documentation related to ticketing and travel operations. Ensure compliance with industry regulations, company policies, and customer service standards.

Operational Efficiency:

Optimize ticketing and operational processes to improve efficiency and reduce errors. Implement best practices and recommend improvements to enhance overall workflow.

Problem Resolution:

Address and resolve any issues or conflicts related to ticketing and reservations promptly and effectively. Provide solutions and alternatives to meet customer needs.

Reporting:

Generate and analyze reports on ticketing performance, sales, and operational metrics. Provide insights and recommendations for enhancing operational effectiveness and customer satisfaction.

Coordination:

Work closely with other departments, including sales, finance, and customer support, to ensure seamless integration of ticketing operations with overall business processes.

Training & Support:

Train and support junior staff on ticketing procedures, systems, and customer service practices. Ensure that all team members are equipped to handle ticketing tasks efficiently.

Market Awareness:

Stay updated on industry trends, new technologies, and changes in travel regulations. Apply this knowledge to improve ticketing operations and customer service.

Qualifications:

Education:

Bachelor's degree in Travel and Tourism, Business Administration, or a related field. Relevant certifications in travel or ticketing are a plus.

Experience:

Minimum of 2 years of experience in a ticketing and operations role within the travel industry. Proven track record of managing ticketing processes and delivering high-quality customer service.

Technical Skills:

Proficiency in ticketing systems, reservation software (e.g., Amadeus, Sabre, Galileo), and office applications (e.g., Microsoft Office, Google Workspace). Familiarity with CRM systems is an advantage.

Customer Service:

Strong customer service skills with the ability to handle inquiries and resolve issues effectively. Experience in dealing with high-pressure situations and providing solutions.

Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to payal.s@akbaroffshore.com

Job Type: Full-time

Pay: ?9,748.99 - ?34,314.02 per month

Experience:

total work: 2 years (Required)
Work Location: In person