Job Description

As a Ticketing Executive, your primary responsibility will be to manage ticketing operations and ensure smooth and efficient ticketing processes for customers. You will be responsible for handling ticket reservations, cancellations, and exchanges, and providing exceptional customer service. This position requires strong organizational skills, attention to detail, and excellent communication abilities.

Responsibilities:

Manage ticketing operations, including ticket reservations, cancellations, and exchanges.

Ensure accurate and timely issuance of tickets to customers.

Collaborate with airlines, travel agencies, and other ticketing partners to obtain necessary ticketing information.

Handle ticketing system updates, fare calculations, and refunds as required.

Provide outstanding customer service by addressing customer inquiries, resolving ticketing issues, and handling complaints.

Assist customers with itinerary changes, seat assignments, special requests, and other ticketing-related matters.

Maintain a professional and courteous manner while interacting with customers both in person and over the phone/email.

Liaise with airlines, travel agents, and other partners to ensure smooth ticketing processes.

Stay updated with industry trends, ticketing regulations, and system enhancements, and provide recommendations for process improvements.

Maintain accurate records of ticketing transactions, including sales, refunds, and exchanges.

Prepare regular reports on ticketing activities, sales performance, and customer feedback.

Monitor ticketing systems and databases for accuracy, ensuring data integrity.

Assist in training and mentoring junior ticketing staff.

Collaborate with the team to ensure efficient workflow and share knowledge and best practices.

Support during peak periods, special promotions, or other high-demand situations.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ?50,000.00 per year

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Experience:

TICKETING: 1 year (Required)
License/Certification:

IATA Certificate (Preferred)
Work Location: In person