Job Description

Ticket Booking & Reservations

Handling

domestic and international flight bookings

. Issuing, reissuing, and canceling airline tickets. Providing clients with

fare quotes

, best route options, and travel schedules. Managing

PNR creation & modifications

on GDS (Amadeus/Galileo/Sabre). Processing

refunds, rescheduling

, and travel amendments.

Customer Service & Coordination

Assisting customers with travel requirements, baggage info, seat selection, and special requests. Offering professional travel guidance and support throughout the booking process. Coordinating with airlines, vendors, and internal teams for smooth operations.

GDS & Airline System Operations

Working on Amadeus, Galileo, Sabre, or any other booking platform. Maintaining accurate booking records and updating client databases. Checking airline policies, fare rules, cancellations, and penalty structures.

Documentation & Compliance

Ensuring all bookings follow airline guidelines and company policies. Maintaining reports of daily bookings, cancellations, and refunds. Verifying customer documents when required (passport, visa, ID proof).

Sales & Upselling

Suggesting travel insurance, add-ons, meal plans, extra baggage, etc. Sharing promotional offers, seasonal fares, and group travel deals.

Required Skills & Qualifications

Minimum

1-3 years of experience

in ticketing (domestic/international). Strong knowledge of GDS platforms (Amadeus/Galileo/Sabre). Excellent communication and customer service skills. Ability to handle pressure and manage last-minute changes. Good understanding of airline fare rules, routes, and travel regulations. Attention to detail and strong coordination skills. Basic knowledge of MS Office (Excel, Word).
Job Type: Full-time

Pay: ₹10,246.14 - ₹36,613.67 per month

Work Location: In person