As a GDS Ticketing Agent, you will play a vital role in assisting customers with their travel needs. You will be responsible for booking flights, issuing tickets, and providing support for any reservation-related inquiries or issues. Your goal is to ensure a seamless travel experience for our customers.
Responsibilities
Assist customers in booking flights, including providing information on available airlines, flight schedules, and fares
Process ticket reservations and issue electronic and paper tickets using Global Distribution Systems (GDS)
Handle ticket modifications and cancellations, including rebooking flights and calculating refund amounts
Provide exceptional customer service by addressing customer inquiries and resolving any issues related to flight reservations
Collaborate with airlines and travel suppliers to ensure accurate and up-to-date information is provided to customers
Stay updated with industry trends and airline policies to provide accurate and timely information to customers
Follow standard operating procedures and company policies to ensure compliance with industry regulations and customer satisfaction
Qualifications
Previous experience in a similar role or in the travel industry is preferred
Proficient in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
Strong knowledge of airline codes, fares, and flight regulations
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment
Attention to detail and accuracy in ticketing and reservation management
Familiarity with airline policies and procedures
Ability to handle difficult customer situations and provide effective solutions
Skills
Proficiency in using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo
Strong communication and interpersonal skills
Excellent problem-solving abilities
Attention to detail
Ability to work in a team
Knowledge of airline codes, fares, and flight regulations
Customer service orientation
Job Types: Full-time, Permanent
Pay: ?10,245.21 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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