Job Description

Technical and Computer Proficiency

Strong command over computer operations and office software including

MS Word, Excel, PowerPoint, and Outlook

. Skilled in

airline reservation and Global Distribution Systems (GDS)

such as

Amadeus, Galileo

for flight booking and ticketing. Experienced in using

CRM systems

,

email management tools

, and

data entry software

for maintaining customer and booking records. Efficient in handling

digital payment platforms

, maintaining computerized transaction logs, and preparing system-generated reports. Capable of troubleshooting basic computer and software issues to ensure uninterrupted operations.

Customer Service

Assist customers through in-person visits, phone calls, or emails regarding flight booking inquiries. Provide prompt and accurate information on flight options, schedules, availability, and fares. Handle customer queries, complaints, and special requests courteously and professionally.

Flight Booking and Reservations

Make accurate flight reservations and issue tickets through airline systems and GDS platforms. Manage seat preferences, meal selections, and special travel assistance requests. Ensure correctness in passenger names, travel dates, and itinerary details.

Knowledge of Airline Policies

Stay informed about airline rules, baggage policies, visa requirements, and travel regulations. Advise customers regarding documentation, travel restrictions, and visa formalities.

Payment Handling

Process payments through various methods including cash, cards, and online gateways. Maintain accurate payment records and reconcile daily transactions.

Coordination and Communication

Liaise with airlines, travel partners, and internal departments for smooth booking operations. Coordinate with ground handling and customer service teams to ensure hassle-free travel arrangements.

Documentation and Record Keeping

Maintain organized digital and physical records of bookings, cancellations, and modifications. Prepare and issue e-tickets, invoices, boarding passes, and travel itineraries.

Problem Solving and Conflict Resolution

Address booking discrepancies, payment issues, and travel schedule changes effectively. Provide practical solutions to ensure customer satisfaction.

Sales and Up-Selling

Promote add-on services such as travel insurance, seat upgrades, and tour packages.

Compliance

Adhere to aviation industry norms, safety standards, and data protection policies.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Experience:

total work: 1 year (Required)
Work Location: In person