Job Description

About the Company:

We are a fast-growing NBFC specializing in providing unsecured and secured business loans

to SMEs and MSMEs across India. Our mission is to empower businesses with timely,

flexible, and hassle-free financing solutions. As part of our continued growth and

commitment to operational excellence, we are looking for a highly organized and analytical

Throughput Officer to streamline and enhance our loan processing pipeline.

Job Summary:

The Throughput Officer will be responsible for managing, optimizing, and monitoring the

end-to-end throughput of loan applications, from sourcing to disbursal. The ideal candidate

will focus on improving process efficiency, reducing turnaround time (TAT), and ensuring

SLAs are met across all operational and credit functions.

Key Responsibilities:


Throughput Monitoring & Management:

o Monitor daily throughput of loan applications across all channels (DSAs,

direct, digital, etc.).

o Track performance of sourcing, underwriting, verification, and disbursal teams

against defined KPIs.


Process Optimization:

o Identify bottlenecks and inefficiencies in the loan processing journey.

o Coordinate with credit, operations, technology, and customer service teams to

resolve delays.


TAT & SLA Management:

o Drive adherence to agreed turnaround times (TATs) for each stage of the loan

process.

o Ensure SLAs are met across all internal and external stakeholders (including

vendors, field verification, legal, etc.).


Data & Reporting:

o Prepare and present daily/weekly/monthly dashboards on application

throughput, approval rates, drop-offs, etc.

o Highlight trends, risk areas, and opportunities for improvement to senior

management.


Stakeholder Coordination:

o Act as a central point of contact between sales, credit, ops, legal, and disbursal

teams for throughput issues.

o Work with IT teams to implement tech-based process improvements

(workflow automation, alerts, status tracking).


Quality & Compliance:

o Ensure operational processes align with company policies and regulatory

guidelines.

o Monitor exception handling and escalations for unusual or high-risk cases.

Key Requirements:


Bachelor's degree in Business Administration, Finance, or a related field (MBA

preferred).


3+ years of experience in NBFCs or banks, preferably in business loan operations,

credit, or process management.


Solid understanding of the business loan lifecycle including credit underwriting,

documentation, and disbursal.


Proficiency in Excel, PowerPoint, and loan management systems (LMS/Core

platforms).


Strong coordination, communication, and stakeholder

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Application Question(s):

Do you have own vehicle
We need someone who will process the cases which our NBFC is not able to do. Have you done that

Experience:

* unsecured business loans: 3 years (Preferred)