Job Description

: Therapist

Location

: Single Branch (Assigned Slimiphy Fitness Centre)

Reporting To

: Branch Manager

Department

: Fitness & Wellness

Employment Type

: Full-Time

Role Objective

:
To deliver high-quality fitness and wellness services by guiding clients through their fitness plans, maintaining client diaries, and supporting sales efforts to ensure clients achieve their health, weight, or fitness goals.

Key Responsibilities

Client Fitness Support

Explain machines, packages, and services included in client plans during sessions. Fill client diaries with diet updates, measurements, and progress notes daily. Answer client queries on fitness, health, or weight loss promptly.

Goal Tracking

Monitor client progress through weekly check-ins and adjust plans as needed. Encourage clients to stay on track with diet and exercise goals. Celebrate client milestones (e.g., weight loss targets) to boost motivation.

Sales Support

Identify client needs and suggest additional packages or renewals. Collaborate with the Counsellor to pitch tailored packages during sessions. Track client satisfaction and report feedback to improve services.

Service Delivery

Ensure all package services (e.g., toning tables, yoga) are offered consistently. Maintain a clean and safe session area, reporting issues to the Counsellor. Conduct sessions on time and as per SOPs to ensure client satisfaction.

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Client Goal Achievement

Ensure 80% of clients meet their fitness/weight goals within 3 months.

Diary Completion

Maintain 100% accurate and updated client diaries daily.

Client Satisfaction

Achieve 90%+ client satisfaction score monthly (survey-based).

Sales Contribution

Support 20% of branch's monthly sales target through upsells/renewals.

Service Delivery

Deliver 98% of scheduled sessions on time monthly.

Actionable Steps to Achieve Results

Review client diaries before sessions to personalize advice and track progress. Use a checklist to ensure all package services are offered during each session. Ask open-ended questions to understand client needs and suggest relevant packages. Report equipment or cleanliness issues immediately to avoid session disruptions. Follow up with clients post-session via WhatsApp to reinforce motivation.

Qualifications

Education: Diploma or certification in fitness, nutrition, or related field. Skills: Strong knowledge of fitness equipment and wellness practices. Excellent communication and client engagement skills. Ability to motivate and guide clients toward goals. Basic sales skills to promote packages.

FRESHERS CAN APPLY

Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person