Job Description

Greetings from JobShop, We are India\'s Largest BPO Recruitment Company. Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring JOB DESCRIPTION To ensure desired customer delight by providing satisfactory response to customer interaction. Manage Customer Interactions through chat Inbound &; out bound (voice contact) through his/her team for the various services. Creating an inspiring team environment Evolve more effective work process for improving customer interactions. Constantly monitor &; review performance metrics for achievement of objective. To interface with respective work center for resolution of complaints. To track &; ensure closure of complaints. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents &; ensure effective implementation. Effectively manage shift operations. Interface with IT/HR/ Training/Quality. Collate data &; generate MIS report. Required Candidate profile Spoken Communication skills English Language skills Proficient in Microsoft Windows &; Mac OS Probing skills Analytical skills Influencing skills Interpersonal skills Leadership qualities Problem Solving skills Counselling skills Qualification: Any Graduate Experience: 2 Years on papers as TL (Telecom domain or Contact centre experiences would be preferred) For More Details Please call us on 9964080000 or +918046115600 ,Whatsapp us on 9964080000 for simple &; quick automated hiring

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