Job Description

Role Purpose
Set up and lead the TEX Center (Returned Product Failure Analysis and Test Execution) to deliver fast, accurate, and actionable analysis of returned/failed products. Build a high-performing team, establish lab capabilities and processes, meet SLA commitments, reduce closure times, and drive product performance improvements through lessons learned and robust corrective/preventive actions (CAPA). Act as the central node connecting TEX centers across hubs to enable effective knowledge sharing and standardization.
Key Responsibilities
1) TEX Center Setup & Capability Building

• Define lab layout, utilities, EHS controls, and workflow aligned to product portfolios and test coverage.
• Specify, procure, install, and qualify test equipment and tools (e.g., oscilloscopes, spectrum analyzers, X-ray, CT, environmental chambers, microscopes, rework stations, thermal imaging, data acquisition systems).
• Establish calibration, maintenance, and uptime programs for critical equipment.
• Implement LIMS/CMMS/QMS integration for sample tracking, analysis records, and reporting.

2) Talent Acquisition & People Leadership

• Hire a competent, diverse team (TEX analysts/engineers/technicians), defining roles, skills, and career paths.
• Coach, mentor, and develop team competency through structured training plans and certifications.
• Drive a performance culture with clear goals, regular feedback, and recognition.

3) Operations: TEX Analysis & SLA Management

• Run end-to-end TEX operations: intake, triage, non-destructive and destructive analysis, root cause, validation, closure, and reporting.
• Ensure SLA compliance for returned product analysis-prioritize backlogs, balance workload, and remove bottlenecks.
• Lead daily/weekly operations reviews; publish dashboards (cycle time, throughput, RC confirmation rate, recurrence).
• Maintain high standards of accuracy, traceability, and documentation quality.

4) Root Cause, CAPA & Product Improvement

• Guide systematic analysis using robust methodologies (8D, FMEA, Ishikawa, DOE, FRACAS).
• Translate findings into clear lessons learned; partner with Engineering, Quality, and Manufacturing to deploy CAPA.
• Validate effectiveness of corrective and preventive actions; track recurrence reduction over time.

5) Training & Competency Development

• Build role-based training matrices covering tools, methods, safety, and product knowledge.
• Conduct regular technical workshops and failure analysis clinics; uplift capability for advanced techniques.
• Certify analysts on critical equipment and methods; maintain competency records.

6) Cross-Hub Collaboration & Knowledge Sharing

• Connect with other Hub TEX centers to standardize processes, taxonomies, templates, and best practices.
• Host global knowledge-sharing sessions; maintain a searchable lessons-learned repository.
• Participate in cross-hub audits/assessments; benchmark performance and adopt improvements.

7) Governance, Compliance & EHS

• Ensure compliance with QMS (e.g., ISO 9001) and applicable lab standards (e.g., ISO/IEC 17025 practices where relevant).
• Enforce EHS protocols-chemical handling, ESD controls, ergonomics, and safe destructive analysis.
• Prepare for internal/external audits; close findings with sustainable actions.

8) Stakeholder Management & Communication

• Interface with Customer Service, Field Quality, Product Engineering, Manufacturing, and Supply Chain.
• Provide clear, timely communication on high-severity cases; support executive reviews.
• Publish monthly operational and improvement reports; contribute to reliability reviews and product roadmaps.

9) Budget & Asset Management

• Own TEX center budget-capex, opex, spares, calibration.
• Optimize cost-per-analysis and equipment utilization; manage vendor relationships and service contracts.

Required Qualifications & Experience

• Bachelor's/Master's in Electrical/Electronics/Mechanical/Mechatronics/Materials Science or related field.
• 10-15+ years in product failure analysis, reliability/quality engineering, test labs, or service engineering; at least 5+ years in leadership.
• Proven experience setting up labs and building teams.
• Hands-on expertise in failure analysis tools and methods: 8D, FMEA, DOE, Weibull/FRACAS, Pareto, Ishikawa, fault tree, HALT/HASS (as applicable).
• Strong familiarity with test equipment: oscilloscopes, logic analyzers, spectrum analyzers, microscopes, X-ray/CT, environmental chambers, rework stations, thermal cameras, vibration/shock test, etc. (tailor per product).
• Working knowledge of QMS (ISO 9001), lab practices (ISO/IEC 17025 principles), EHS standards, and calibration systems.
• Proficiency in data analysis & reporting (Excel/Power BI/JMP/Minitab), and lab systems (LIMS/CMMS); ERP/QMS exposure.

Core Competencies

• Leadership & People Development: Coaching, talent building, driving accountability.
• Technical Depth: Root cause analysis, reliability methods, test equipment mastery.
• Operational Excellence: SLA governance, throughput improvement, continuous improvement (Lean/Six Sigma).
• Stakeholder Influence: Clear, structured communication; executive-ready reporting.
• Problem Solving & Judgment: Data-driven decisions; balancing speed and rigor.
• Collaboration: Cross-hub engagement; standardization and best-practice sharing.

Let us learn about you! Apply today.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
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150 000+ employees in 100+ countries
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You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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