Job Description

Who we are

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

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We are seeking a seasoned professional to lead testing initiatives within the BQA department. This role involves overseeing test strategy, resource allocation, defect triaging, and stakeholder reporting. The individual will be responsible for ensuring quality assurance across telecom applications, particularly within billing, mediation, CRM, and online media portals. The role demands strong domain expertise, excellent communication skills, and the ability to manage demand versus capacity effectively.

What you'll do

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Gather and interpret testing requirements. Develop and review test strategies, plans, and coverage. Allocate resources across multiple projects and monitor capacity utilisation. Lead defect triaging and ensure timely resolution. Prepare and present dashboards and reports to stakeholders. Ensure test KPIs are met and risks are communicated effectively. Track actual versus forecasted burn rates for test projects. Support service transition plans through knowledge transfer. Manage availability of test resources, including cover for absences.

Who you are

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Over 10 years of experience in telecom testing, particularly in billing, mediation, CRM, or online media portals. Proven leadership experience in software quality assurance. ISTQB Practitioner accreditation or equivalent. Proficient in Quality Centre, Jira, SQL, Unix, ALM. Strong communication skills - both verbal and written. Experience in Testing COE or similar setups. Skilled in demand vs capacity management. Comfortable working in multicultural and matrix environments. Ability to manage international teams and deliver in challenging settings.

Not a perfect fit?

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Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

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Opportunity to lead testing initiatives in a global telecom environment. Exposure to diverse technologies and methodologies including waterfall and agile. Collaborative work culture with international teams. Platform to influence testing strategies and stakeholder engagement. Experience in a matrix organisation with global impact.

What skills you will learn

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Advanced test strategy development and execution. Stakeholder management and reporting. Capacity planning and resource optimisation. Telecom domain expertise with Amdocs stack. Cross-cultural team leadership and communication.

VOIS Equal Opportunity Employer Commitment

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Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

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At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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