Job Description

Responsibilities :

• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc.
• Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.)
• Hands on experience in change and deployment management in non-production as well as production environments
• Internal and external could service support (PCF, Azure Oracle Cloud) - Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting,
• SaaS Platform support (HPS/Salesforce/Oracle etc.) - Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance,
• Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium.
• Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds)
• Knowledge on DevOps pipelines, tool chains and their integration
• ITIL V3 or V4 certification is an added advantage.

Preferred Skills :
Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM,Technology->Infrastructure Testing->Non production environment management
Educational Requirements :
Bachelor of Engineering
Service Line :
Infosys Quality Engineering