Job Description

Our storyAt Alight, we believe a companys success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.Our Values:Champion People be empathetic and help create a place where everyone belongs.Grow with purpose Be inspired by our higher calling of improving lives.Be Alight act with integrity, be real and empower others.Its why were so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at .The individual will be involved in the following critical activities:Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems.Work closely with CRM and .COM teams to understand routing strategies for optimal customer experience.Work closely with NICE CXOne team and platform and testing call flows.Create and run functional, integration, regression, and ad-hoc, and test cases; including both positive and negative scenarios.Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing.Perform integration and functional testing for code delivered by the development team during each sprint.Participate in sprint planning and story creation to identify items that will need to be resolved prior to testingCollaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIsDesign and implement test strategy and develop estimates.Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)Work closely with onshore and offshore testers to ensure testing deliverables are metFollow standard QA methodologies to ensure the delivery of quality products.Log and report defects and escalate issuesWork to meet project schedules, timelines and deadlines.Experience with Test Management tools (a plus)Support business users in UAT activities for all major and minor releases.Support once a month weekend production validation for all major releasesStrong attention to detailProactive nature, with a strong work ethic and eagerness to take initiative and go the extra mileThe ideal experience and critical competencies for the role include the following:Bachelors degree in Computer Science or a related technical field7+ years of experience in software testing or related fields.3+ years of hand on Quality Assurance experience with a key role in building and enhancing a QA function.2-5 years of experience designing, implementing, and supporting cloud contact center solution including call center routing, IVR design and integrations.Strong understanding of contact center technologies including call center routing, IVR and integrations with other systems.Experience supporting NICE CXOne platform, agent flow script, and data capture utilizing Incontact StudioStrong understanding of Call FlowsExperience with Integration and Regression testingExperience and knowledge of Agile test management process and methodologiesExperience with product development and testing life cycles including test approach and test case reviews.Experience creating and maintaining test suites and cases in Azure DevOps Test Plans.Experience in Test Automation using Selenium and/or TOSCA (a plus)Familiarity with web app/SAAS/Paas software development, Azure Cloud computing solutions, Dynamics 365 and working knowledge of any Relational Database and DB QueriesProfessional experience with software lifecycle management / Azure DevOps in a fast-paced software environmentThe applicant must also have: Defect management experience and Test Life Cycle Management, any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report.Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.)Background Check RequiredBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Alight requires all virtual interviews to be conducted on video.Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because its important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

Alight