NOTE : This is a complete non -technical role. Technical candidates please DO NOT apply.
The, Channel Care Associate is responsible for providing non-technical customer service support to Pearson VUE's test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor quality, security, and customer satisfaction, and compliance monitoring and training.
Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.
This position requires the individual to be located within commuting distance of the Pearson VUE Noida office, the role will be office based with shift work based with various shift start times that will enable support for PVUE's global business, this will result in shift start times that start and finish over the course of a working day/night, primary regions supported will be SE Asia, UK and USA time-zones.
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