Able to perform Testing related work which may not be straight forward and repetitive
Should have the knowledge and work experience on the Retail On-boarding end to end journey of CCPL & CASA & TD products
Should be well-versed on the User stories review, Test cases preparation, test data prepartion, ADO/JIRA Actions, runplan , test execution procedures
Should have the knowledge and understanding of digital onboarding journey covering the end to end process coving authentication policy, CDD/KYC, Risk, Credit and Fraud handling
Strong analytical skills with the ability to deep dive to drive solutions
To ensure that the current processes are challenged and automate the process wherever possible basis the project capabilities
Help Business and participate in improving digitisation wherever possible
Highlights gaps are recorded between the current and new systems and tracked for closure due to system change or implementation of new system
Think Client in all reviews to create a truly client centric solution and outcome
Simplify processes to avoid multiple handoffs and digitize where possible
SIT / UAT test scripts are prepared in accordance with the FSD/DCO document
SIT / UAT test scripts are executed and defects are raised within the given timelines
Defects raised are tagged into the correct severity by analysing the impact
Conduct walkthrough and demo to business stakeholders as necessary
Knowledge and experience of using Agile tools such as JIRA/ADO, Confluence, etc.
Closure of UAT bugs and re-test where applilcable
Possesses and applies technical expertise to his area of work
Able to identify opportunities to automate repetitive logic based manual activities.
Perform independent activities concurrently
Give inputs from ground level after understanding the big picture
Participate in the discussion on any system changes / projects and provide inputs
Supports and involves in change management plans in achieving mutual objectives to manage change.
To provide support for UAT / UVT during any workflow changes and Field level validations
Ensure that the new system is successfully rolled out post UAT and support post go-live where applicable
Able to identify sudden changes & raise the CR to project team
Open to suggestions and experimentation
To have a sense of urgency in meeting deliverables in TAT and Accuracy
To perform the assigned activities on time without any issues
Capacity Planning
Possess ability to understand the work plans and organizes their own work effectively
Completes work as assigned
Behavioural Capabilities
Precision Accuracy
Able to drive quality work within team and self
Proof reads work and/or checks the process delivered thoroughly in order to eliminate errors.
When issues present consults with others in order to ensure he/she has resolved them in the appropriate way.
Client Centric
Considers the impact of their actions on the end-to-end process and customer.
Understands basic testing requirement and able to apply same in own areas of work
Communication
Good communication skills is preferred and should posses very good soft skills.
Possesses ability to translate complex information into easy- to-understand language
Proficient in both verbal and written communication
Escalates issues and concerns in a timely manner
Problem Resolution
Understands the situation and perform right escalations
Being able to provide data for performing root cause of the problem
Ability to speak up when in disagreement and opposition
Ability to understand the existence of crisis and conflicts
Able to work in a team with good interpersonal skills
Key ResponsibilitiesStrategy
xe2x80x8bxe2x80x8bxe2x80x8bStrong skills in conceptual and quantitative problem-solving, aligning a broad range of stakeholders from multiple functions, and executing against a tightly-defined timeline. Experience in working with technology project teams, from the business perspective, a significant plus.xe2x80x8bxe2x80x8b
Business
xe2x80x8bxe2x80x8bShould have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / CCPL / TD productsxe2x80x8b
Processes
xe2x80x8bxe2x80x8bShould have the knowledge and work experience on the Retail On-boarding end to end journey of CASA / TD / CCPL productsxe2x80x8b
Risk Management
xe2x80x8bxe2x80x8bRaise managerial alerts and blocking points whenever necessary to secure the delivery of the productsxe2x80x8b.
Understands what the various risks in process level and some of the mandatory actions that need to be performed.
Escalates issues to senior management within parameters of role
Describes and understands the operations risk
Awareness on transactional level fraud & CDD process implement
Governance
xe2x80x8bxe2x80x8bAudit closures and mitigation of observations from product point of viewxe2x80x8b
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the xe2x80x8b[country / business unit / function/XXX [team]xe2x80x8b to achieve the outcomes set out in the Bank's Conduct Principlesxe2x80x8b: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *xe2x80x8b
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
xe2x80x8bxe2x80x8b[Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].xe2x80x8b
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
Serve as a Director of the Board of xe2x80x8b[insert name of entities]xe2x80x8b
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
xe2x80x8bxe2x80x8b PO, Developers, Country team/Ops and Interface supportersxe2x80x8b
Other Responsibilities
xe2x80x8bxe2x80x8bExcellent professional skills, including verbal, presentation and written communication skills; ability to simultaneously see the big picture and manage the details of implementation; ability to follow through on executionxe2x80x8b
People Management
Able to co operate and work as a team in an open and approachable style.
Be good team player taking team's goals in to consideration.
Change Management
Understands the need for change and willingly accepts it
Able to quickly adapts to changes with regards to process, projects, behaviour etc
Ability to look beyond self interest to collective interest
To positively respond to the pace of change
Data Analytics
Able to analyze the process to understand the dimensions of the job
Skills and Experience
Spot Opportunities
Solve Problems
Take the Lead
Build Resilience
Collaborate
Communicate
Deliver Sustainably
Qualifications
Bachelor's degree (or equivalent experience)
5+ years of Testing experience in Retail & Liability products
Must have the ability to work in a dynamic, fast-paced environment
Strong communication skills to interact with many different personalities/ stakeholders and reach consensus when necessary
Experience with agile frameworks
Test scenarios / Cases preparation
Testing execution skill
Strong analytical skills
Typing Skills
Reading and comprehension
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offerIn line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.