Job Description

JOB DESCRIPTION



We are looking for



Territory Service Manager,



for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,



Here are the roles that will be offered to the selected candidate:



1. Business Growth Aspects



Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.



Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.



Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.



2. Technical Aspects



Handling critical customer complaints and technical issues of the territory



Managing technical campaigns and recalls



Escalation of product feedback at Head office



Improving customer experience by implementation of SAS in workshops



Assisting dealerships in reducing system and process related inefficiencies



Qualifications



B.E/ B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)



Work Experience



2-7 years



TECHNICAL COMPETENCIES



Understanding of Latest tools & technology - Application & Implementation



Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)



Channel/Dealer Management Skills and Business Partnering



Territory Mapping and Customer/ Data Analytics



BEHAVIORAL COMPETENCIES



Target orientation & pressure handling Ability



Effective Communication, Influential & Negotiation skill



Sense of accountability and responsibility



Creativity, innovation, and problem solving