Job Description

About SKF
SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
To know more, please visit: /in
SKF Purpose Statement
Together, we re-imagine rotation for a better tomorrow.
By creating intelligent and clean solutions for people and the planet
JOB DESCRIPTION
Position Title: Territory Service Manager
Reports To: Head - Services India
Role Type: Individual Contributor
Location: Bengaluru
Purpose of the Job:
Responsible for handling Electrical complaint handling, Commissioning PAN India & Automation of Lubrication Systems.
Job Responsibilities:

• Handling Electrical/Electronic customer complaints
• Electrical/Electronics commissioning support & interfacing of SKF system with customer main equipment panel
• Automation activities in Lubrication Systems supplied to customers at different sites (PAN India).
• Assess Electrical hardware and software malfunctions by using diagnostic tools and customer input.
• Repair or replace malfunctioning components and consumables to restart the system in a defined timeline.
• Provide Electrical/Electronic support to customer concerns and address issues until the customer is fully satisfied.
• Online Electrical Service Support to Customer or Service Team as & when required.
• Training the Internal/Distributor team to build the capability for basic electrical troubleshooting.
• Ensure proper handover to customers with Service Reports.
• Ensure proper adherence to safety requirements.
• Provide inputs to the engineering team to build as-built drawings.
• Ensure customer delight.
• Ensure End-to-end customer complaint management.
• Adhere to SKF internal processes & systems.
• Maintain Proper Electrical & Electronics data related to Lubrication Systems.
• Close Coordination with cross-functional teams.

Key Interfaces:

• Customers
• Distributors
• Mechanical Service Team
• Engineering team
• Supply Chain
• Production team

Education & Experience:

• Minimum 6-10 years of strong experience
• Candidates must preferably have BE - Electrical/Electronics/Mechatronics.

About SKF
SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.