Job Description

Responsibilities & Key Deliverables

Ao To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships

Ao To ensure adherence to scheduled maintenance services thru service dealerships

Ao To build and manage relationships with all customers

Ao To ensure timely availability of spare parts at service dealerships covering all models

Ao To meet service revenue targets and timely service payment collections

Ao To establish and develop service dealer network


Ao To ensure that all service dealerships adhere to required service norms with capable and skilled manpower

Ao To develop service network capability by coaching, motivating and guiding channel partners

Ao To ensure Product reliability by tracking and resolving key service problems in the area


Ao To send timely market intelligence and MIS reports to headquarters at Mumbai

Experience

9 to 12 yrs.

Industry Preferred

Qualifications

BE

General Requirements