Job Description

Responsibilities & Key Deliverables
A? To ensure customer satisfaction by timely complaint resolution within defined SLAs thru service dealerships
A? To ensure adherence to scheduled maintenance services thru service dealerships
A? To build and manage relationships with all customers
A? To ensure timely availability of spare parts at service dealerships covering all models
A? To meet service revenue targets and timely service payment collections
A? To establish and develop service dealer network
A? To ensure that all service dealerships adhere to required service norms with capable and skilled manpower
A? To develop service network capability by coaching, motivating and guiding channel partners
A? To ensure Product reliability by tracking and resolving key service problems in the area
A? To send timely market intelligence and MIS reports to headquarters at Mumbai
Experience
9 to 12 yrs.
Industry Preferred
Qualifications
BE
General Requirements

Skills Required