Job Description

Responsibilities & Key Deliverables

Customer Centric Role

Quality Product installation

Tractor Service within Timeline & Quality .

Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)

Product complaints resolution with feedback to Plant HO. thru Field Technical reports.

Ensure Retention of Customers - Under warranty as well as Post warranty.

Conducting field service activities for customers.

Ensure CSI amongst top in the industry.

Warranty control, audit & dispute handling.

Reduce vehicle down time & improve work quality.



Managerial Role

Ensure Dealership is Profitable & Sustainable

Meet Organisational service Business targets like Spares , Lubes, accessories... etc.

Capability building of dealers Manpower on technical skill and system & processes.

Ensures Customer satisfaction among Sales & Dealers to support the function .

Inclusion of Channels to propagate business at Dealership level as well as Organizational level.

- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc

Preferred Industries

Automobile

Tractor

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma

in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in

Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience

4-7 years of Experience

Critical Experience

System Generated Core Skills

Communication Skills
Customer Sensitivity
Consumer Focus
Customer Relationship Management (CRM)
Customer Support
Manpower Management
Dealer Relationship Management
Negotiation
Training & Development
Revenue Generation
SAP
Service Planning
Service Readiness Assessment
Team Building
Territory Coverage Optimization
Warranty Management
Designing Customer Experience
Service Orientation
Capability Building
Service Quality
Service Management

System Generated Secondary Skills

Job Segment:

Field Service, Engineer, Manufacturing, Engineering