Job Description

Company Description

NoBrokerHood is a leading, innovative platform that provides visitor, community, finance, and asset management systems for gated societies. Launched in 2018 as part of NoBroker, India's first prop-tech unicorn, NoBrokerHood has rapidly grown to manage over 25,000 societies, serving 48 lakh families nationwide and holding 50% market share. The platform offers tailored interfaces for society administrators, guards, and residents while integrating services such as home maintenance and property transactions. Known for its stringent security measures, NoBrokerHood is the only community management app with Level 1 PCI-DSS Certification and complies with GDPR, PDPB 2019, and ISO 27001 standards. Supported by $5 million in funding from Google, NoBrokerHood continues to expand its offerings and drive innovation in community living.

Role Description

This is a full-time, on-site role for a Technical Account Manager at NoBrokerHood, located in Bengaluru. The Technical Account Manager (TAM) will act as the primary point of contact for customers, ensuring successful onboarding, resolving technical issues, and driving customer satisfaction. Key responsibilities include managing client accounts, analyzing data to improve performance, collaborating with cross-functional teams to develop solutions, and providing guidance to support the adoption of NoBrokerHood technologies. The TAM will also identify upselling opportunities to enhance the customer experience and enable a seamless integration of NoBrokerHood's services.

Qualifications

Expertise in technical troubleshooting, problem-solving, and customer support Should have good Communication Skills in English and Hindi. Account management, client handling, and the ability to foster long-term relationships with stakeholders Strong understanding of project management principles and tools Analytical skills to derive insights from data and suggest process improvements Proficiency in communication, presentation, and interpersonal skills Ability to work collaboratively across teams and manage multiple priorities Prior experience in SaaS, PropTech, or related industries is an advantage Understanding of data privacy and security frameworks like GDPR is beneficial Bachelor's degree in Engineering, IT, Business, or a related field is preferred
Job Types: Full-time, Permanent

Work Location: In person