A Support Executive in e procurement service providers is responsible for providing assistance and support to customers who are using the e-procurement platform. Their primary role is to address and resolve customer inquiries, complaints or issues related to the platform in a timely and efficient manner.
Responsibilities:
Responding to customer inquiries and technical issues via phone, email, or other communication channels related to the e-procurement platform
Ability to understand the customer requirement related To
Tender Submission
The customer profile should be set according to the tender in the portal
Finding the suitable tender according to the need of the customer and submit them on the portal
Providing support and assistance to customers to resolve their issues or problems
Providing feedback to management to help improve products, services and customer support processes
Maintaining a positive and professional attitude towards customers at all times
Keeping up to date with changes in the e-procurement platform and related industry trends
Requirements:
Excellent communication skills, both written and verbal
Strong technical skills, including familiarity with e-procurement software and tools
Ability to remain calm and patient when dealing with challenging customers or situations
Knowledge On Gem
Strong problem-solving skills and ability to think on your feet
Customer service experience preferred, but not required
Basic computer skills and ability to learn new software quickly
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Ability to work independently and as part of a team
Overall, a Support Executive in e-procurement service providers plays a crucial role in maintaining a positive customer experience and ensuring customer satisfaction with the e-procurement platform. The role requires strong communication skills, technical abilities, and a customer-centric attitude.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Experience:
total work: 1 year (Preferred)
Work Location: In person
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