Job Description

Opportunity Drives analytical projects to support our tender management process and improve quality deliverables. Produces Tender Strategy analysis to facilitate coordination between TCM, Sales and Trade and Marketing. Supports collection of nominat

Opportunity Drives analytical projects to support our tender management process and improve quality deliverables. Produces Tender Strategy analysis to facilitate coordination between TCM, Sales and Trade and Marketing. Supports collection of nominations and maintains nomination database. Supports the strategy team on commitment compliance reporting and governance. Prepares Negotiation Package for Key Clients. Supports Centre Key Client Management in measuring Key Client performance, Salesforce.com updates and reporting Supports Green Belt projects and ad hoc initiatives within TCM. Accountable for full end to end ownership and deliverables for the assigned accounts. Ensure process maps are followed as designed. Develops Tender Strategy in coordination between TCM, Sales, CSP and Trade and Marketing. Act as enablers for Sales to win the business Prepares Negotiation Package for assigned accounts. Supports collection of nominations and maintains nomination database. Supports the strategy team on commitment compliance reporting and governance. Will be responsible for timely execution of tender/ opportunities to Sales within defined SLA with expected output quality Responsible to deliver IQ / IE and reduce disputes if any across the board (Rate related, DnD and payer / terms by ensuring contracts are filed in systems as per SLA correctly). Identify trends and work with teams to improve customer experience Act as Ambassador for a Cluster towards the GSC organisation and vice versa, helping address cross-functional/cross-process issues and driving continuous improvement tasks. Act as focal / liaison between Cluster and GSC teams for specific customer Engagement - Drive active engagement activities with the cluster, driving joint initiatives between GSC and sales based on customer wise challenges. Support team leader to drive engagement within the team. Responsible for customer-specific performance monitoring, management, and discussion. Drives analytical projects to support our tender management process and improve quality deliverables. Who are we looking for Educational qualifications Master or Bachelor's degree in Business Administration or Finance, Data Science, Mathematics, Economics, Computer Science, Information Management or Statistics or any other similar discipline. Experience Proven working experience of min 5 years as a in Logistics, Customer Service, Tender, Sales and Performance Management. For Tender Analyst experience as Data Analyst or Data Scientist, preferably in Sales Analytics, CRM, Customer Retention. Soft Skills Strong communication skills with excellent written and verbal communication skills. Fluent in English, oral and written. A strong team player who is also good at stake holder management. Persuasive personality and ability to connect with stakeholders with data analytics skills contributing towards problem solving Demonstrate Ownership mindset and Customer service mindset and live the brand attributes. Influencing without authority. Ability to work independently and as part of a team demonstrating ownership and customer service mindset. Ability to work under pressure with high sense of urgency. Detail-orientated and enjoy being an expert on logistics sector while ensuring to follow the designed process. Ability to multi-task and be proactive & independent in a fast-paced, dynamic environment Willingness to constantly learn and upgrade. Adapt to new challenges and demonstrate ability to analyse and foresee challenges. Hard Skills Advanced knowledge of MS Excel (including VBA coding..) and good presentation skills (MS Power Point) Additional End-2-End process knowledge of Shipping, Tender Management, Sales Contracting & Invoicing Prior experience in audit and business control environment would be preferable. Experience as a member of an Agile team (Scrum would be preferred). ..Mandatory for Tender Analyst and Tender performance monitoring and automation roles