The Support Executive is responsible for providing end-to-end client support throughout the complete tendering cycle, ensuring accuracy, efficiency, and client satisfaction -- from client onboarding, document verification, and bid preparation, to final submission and post-submission, feedback handling, and referral generation follow-ups using phone, email, WhatsApp, and remote access tools.
This position demands strong coordination with multiple clients, technical accuracy, and excellent communication skills to ensure seamless service delivery.
Key Responsibilities:-
- Establish initial contact with assigned clients and understand their product/service offerings and eligibility for government tenders and manage the entire support process independently
- Coordinate with the internal team to identify relevant tenders as per client category and scope to ensure accurate documentation & compliance with tender terms and conditions
- Provide online technical and operational tender bidding support and troubleshooting to clients on GeM and other eProcurement portals through remote connection, phone, and email support.
- Build and maintain trust-based client relationships, ensuring repeat business and referrals
- Assist clients with bid submission, documentation, and portal navigation.
- Ensure error-free and timely submission of bids through remote connection, phone, and email support
- Collect regular feedback to improve client experience and identify new service opportunities
- Handle multiple client projects simultaneously, maintaining proper records, documentation, and communication
logs.
- Familiarity with various tender bidding portals
- Report daily progress, pending work, and client updates to the team lead
- Excellent verbal communication in English/Hindi/Gujarati language
Skills and Qualification:-
- Minimum 1 year of experience in Tender Support / GeM / eProcurement
- Hands-on experience with GeM Portal, Central / State eProcurement Portals, and online bidding procedures.
- Proficiency in Remote Access Tools, MS Office, PDF tools, Email Drafting, and WhatsApp Business Communication and virtual meetings (Zoom/Meet).
- Strong communication and coordination skills in English, Hindi, and Gujarati
- Excellent multitasking, time management, and client coordination abilities
- Basic understanding of documentation processes for ISO, NSIC, and DPIIT Startup certifications
Why Join Us:-
- Competitive salary + Exposure to live government procurement and certification processes.
- Friendly, collaborative, and growth-oriented work culture
- Continuous training and professional growth in a specialized domain
- Work with a leading organization in the industry
Job Type: Full-time
Pay: Up to ₹30,000.00 per month
Application Question(s):
Current salary ?
Expected salary ?
Notice period ?(immediate/15 days/30 days)
Do you have experience in GeM portal ?
Work Location: In person
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