Job Description

Job Category: All Roles
:
Full-time xc2xb7 Entry level: Work in shifts 24/7

• Non-billable Contractor (Temp Staff)

• Academic Qualification

o Graduate or Post-graduate preferably in Marketing Communications or Journalism
OR
o Degree in BSc Computer Science, BCA , Advanced Certificate in Computer Training (GNIIT)

• Basic IT aptitude to be able to understand Oracle Products and how they are organized

• 2+ years of experience in the education industry / social media platforms / Community Moderation

• Exceptional written and verbal communication skills (since the role is customer-facing) -- a people person with great customer service skills.

• Excellent social media aptitude: How platforms work, collaborative learning, how to keep customers engaged on the platform

• Problem solving and troubleshooting skills

Responsibilities:
- Encouraging the discussions in the forum by posting relevant questions and answering questions asked by the community members in a timely manner
o Review and take action on items in the Moderation queue.
o Establish boundaries and rules to monitor for unrelated or inappropriate content
o Split threads that need to be represented as separate topics.
o Merge threads that are near duplicates, and need to have their comments contained in a single conversation.
o Move discussions from one location to another within the My Oracle Support Community.
o Soft delete content (mistake posts, unintentional duplicates, etc.)

• Post content related to Oracle Technologies, New features. market trends etc.

• Ensure consistency with the marketing and content team to optimize brand messaging in a consistent manner

• Suggest new ways to attract and engage with our customer base

• Measuring the growth of the community and identifying the gaps that will help in improving

• Come up with suggestions and ideas that will help with the user experience

• Think like a marketer and assist in overall marketing campaign ideas

• Creating concise and error-free content

• Maintain the Moderation Guidelines and ensure they're kept up-to-date

• Stay up-to-date with digital technology trends

Career Level : IC1
Qualifications:
Career Level - N/A
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.