Job Description

Taking/Handling Inbound Customer calls, Outbound calls, Emails Listening to and understanding the customer's requirements Provide product / service details & benefits to Customers Providing end to end solutions to the customer Asking the correct questions - probing and prompting the customer wherever required Timely and accurate capturing all the information given by the customer Timely follow up with as per Escalation matrix till closure Staying current with knowledge of products/ processes & services Ensure full adherence to all the quality parameters and SOP Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule Escalating the call to the team leader / manager, wherever desirable Handling irate / demanding customers where necessary, in a tactical manner Contact: 7019815945
Job Types: Full-time, Permanent, Fresher

Pay: ?16,200.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

Are you located in Bangalore preferably near Whitefield?
Education:

Bachelor's (Required)
Language:

Telugu (Required) English (Required)
Work Location: In person