Job Description

We are seeking a proactive and well-spoken individual to manage daily communication with our social media clients. The role involves regularly connecting with clients to collect content and guide them in sharing access to their Facebook and Instagram pages.

If you have experience in client communication, phone-based coordination, or have worked as a customer service representative, this is a great opportunity to grow with a fast-paced digital marketing agency.

Key Responsibilities:

Reach out to clients to gather photos, videos, offers, and other content for their social media accounts. Follow up consistently to ensure timely submissions. Assist clients over the phone with access setup for Facebook and Instagram. Address basic support questions related to account login, access issues, or content sharing. Maintain accurate logs of conversations and client updates. Offer friendly and professional service to keep clients engaged and satisfied. Update internal records and WhatsApp threads with received content. Make periodic reminder calls to ensure project timelines are met.

Required Qualifications:

Minimum 1 year of experience in a phone support, customer service, or client coordination role. Strong verbal communication skills in Hindi and English. Comfortable handling multiple follow-ups and managing daily client interaction. Familiarity with Instagram and Facebook platforms. Good listening skills, patience, and ability to explain technical steps simply.

Preferred Experience:

Worked with salon, spa, or service-based clients. Basic understanding of social media content processes. Experience with CRMs or Excel to track client updates.

Why Join Us?

High client interaction role with growth potential in social media marketing. Be part of a creative, fast-moving team. Learn digital tools and client servicing in a supportive environment. Flexible work style with focus on productivity and communication.
Job Types: Full-time, Permanent

Pay: ?9,051.78 - ?22,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off Provident Fund Work from home
Schedule:

Morning shift
Work Location: In person