Handle inbound/outbound calls related to solar service complaints
Register and track complaints in system
Coordinate with service/technical team for resolution
Provide basic troubleshooting guidance to customers
Follow up until issue is resolved & ensure customer satisfaction
Requirements:
1-3 years experience in customer support/telecalling (solar/electrical field preferred)
Good communication skills (Hindi & English)
Computer proficiency (MS Office, CRM etc.)
Salary & Benefits:
? [as per company policy] + Incentives
Growth opportunities in solar technical & customer serviceteel
Job Types: Full-time, Permanent
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Paid time off
Provident Fund
Work Location: In person
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