Job Description

Job Title:

Telecaller

Location:

Belgaum

Department:

Sales & Customer Service

Reports to:

Manager Operations

Role Overview

The Telecaller will be responsible for connecting with vendors, customers, and potential partners of Xpanse Cafe to build strong relationships, share product information, resolve queries, and support sales growth. The role requires good communication skills, persistence, and a customer-first approach.

Key Responsibilities

Make outbound calls to vendors, customers, and leads to promote Xpanse Cafe offerings. Maintain regular follow-ups with existing vendors/customers to strengthen relationships. Provide accurate information about products, offers, and services. Handle inbound queries and resolve them with professionalism. Update call records, feedback, and interactions in the database. Assist the sales and marketing team in lead generation and conversions. Collect customer/vendor feedback and share insights with management. Achieve daily/weekly call and conversion targets.

Skills & Qualifications

Minimum HSC / Graduate preferred. Prior telecalling / customer service / sales experience (preferred, not mandatory). Strong communication skills in English, Hindi, and Kannada (local language preferred). Basic computer knowledge (MS Office, CRM, call logs). Persuasive, confident, and good at relationship building.

Key Attributes

Polite and professional tone. Goal-oriented with a positive attitude. Quick learner and adaptable. Ability to handle rejections and objections effectively.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person