Job Description

We are looking for a motivated and customer-focused Telecaller & Customer Service Executive to handle inbound and outbound calls, assist customers with inquiries, promote products or services, and ensure a high level of customer satisfaction. The ideal candidate should have strong communication skills, a positive attitude, and the ability to resolve customer issues effectively.

Key Responsibilities

Make outbound calls to potential or existing customers to promote products/services Handle inbound calls and respond to customer queries, complaints, and requests Provide accurate information about products, services, pricing, and policies Follow up with customers to ensure issue resolution and satisfaction Maintain and update customer records in the system Achieve daily/weekly call targets and performance goals Escalate complex issues to the appropriate department when required Maintain professionalism and courtesy in all customer interactions
Requirements & Qualifications

High school diploma or equivalent (graduate preferred) Proven experience in tele calling, call center, or customer service (preferred) Excellent verbal communication and listening skills Ability to handle rejection and work under pressure Basic computer knowledge and familiarity with CRM systems Good problem-solving and interpersonal skills Ability to work independently and as part of a team
Skills Required

Strong communication and persuasion skills Customer-focused approach Time management and multitasking abilities Patience and empathy Sales and negotiation skills.
Job Types: Full-time, Permanent

Pay: ?10,235.85 - ?33,617.22 per month

Benefits:

Cell phone reimbursement
Work Location: In person