Job Description

About the Company

We are a fast-growing startup operating in the

student housing & hospitality sector

, currently managing

2,500+ beds

and expanding to

4,000 beds by December 2025

. Our focus is on providing a seamless customer journey -- from first enquiry to onboarding and ongoing support.

Role Overview

The

Telecaller

will be responsible for handling inbound and outbound calls, engaging with potential customers/residents, explaining services, resolving basic queries, and ensuring timely follow-ups. This role requires

clear communication, patience, confidence, and a customer-first mindset

.

Key Responsibilities

Make

outbound calls

to prospective customers/leads and explain services clearly. Handle

inbound calls

and respond to customer queries professionally. Follow up on leads generated through marketing campaigns, portals, and walk-ins. Share accurate information regarding pricing, availability, policies, and offers. Maintain proper call records, lead status, and follow-up notes in CRM/Excel. Coordinate with

Sales / Operations / Customer Support teams

when required. Achieve daily and monthly calling and conversion targets. Handle objections confidently and convert enquiries into bookings or closures. Maintain professional tone, etiquette, and data confidentiality at all times.

Required Skills & Competencies

Excellent verbal communication in

Hindi & basic English

. Confidence in speaking to customers over phone. Strong convincing and follow-up skills. Ability to handle rejection and pressure calmly. Basic computer knowledge (MS Excel, CRM, calling tools). Customer-friendly attitude with problem-solving approach.

Qualifications

Minimum

Graduate preferred

. 0-3 years of experience in

Telecalling, Sales Calling, Customer Support, or BPO

. Freshers with good communication skills can apply.

Why Join Us

Stable full-time role in a

high-growth startup

. Fixed salary + attractive incentives. Learning exposure to sales, customer handling, and operations. Career growth opportunities into

Senior Telecaller / Sales Executive / CSA

roles.
Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

Do you have prior telecalling or customer calling experience? Are you comfortable with outbound sales/follow-up calls? Which languages can you speak fluently? Have you worked on lead follow-ups and conversions earlier? How do you handle a customer who disconnects the call abruptly? Are you comfortable working 6 days a week? Can you join immediately or within 15 days?
Work Location: In person