Initiate outbound calls to prospective customers using prepared scripts or pitches.
Sales:
Promote and sell products or services to achieve sales targets.
Lead Generation:
Identify potential leads and gather information about customer needs and preferences.
Customer Engagement:
Engage with customers to build rapport, address inquiries, and provide information about products or services.
Follow-up:
Conduct follow-up calls to existing customers or leads to maintain relationships and encourage repeat business.
Data Entry:
Record and update customer information in the database accurately.
Achieve Targets:
Meet or exceed daily, weekly, or monthly sales targets.
Product Knowledge:
Stay informed about the features and benefits of the products or services being offered.
Handle Objections:
Address customer concerns or objections and attempt to overcome them to close sales.
Feedback:
Provide feedback to management regarding customer preferences, product issues, and other relevant information.
Documentation:
Prepare and maintain reports on call activities, sales, and customer feedback.
Requirements:
Communication Skills:
Strong verbal communication skills and the ability to articulate information clearly.
Sales Skills:
Basic understanding of sales techniques and the ability to persuade customers.
Customer Service:
Customer-focused with the ability to provide excellent customer service.
Persistence:
Resilience and persistence to handle rejection and continue making calls.
Teamwork:
Ability to collaborate with team members and share information for collective success.
Computer Skills:
Basic computer skills for data entry and using customer relationship management (CRM) software.
Target-Oriented:
Results-driven and motivated to achieve sales targets.
Adaptability:
Ability to adapt to different products, services, or industries.
Time Management:
Efficiently manage time to make a high volume of calls.
Ethical Conduct:
Maintain ethical conduct in all interactions with customers and adhere to company policies.
This job description provides a general overview, and the specific duties may vary depending on the industry and company requirements. Telecallers often play a crucial role in the sales and marketing efforts of a business, contributing to revenue generation and customer acquisition.