Job Description

A telecaller job involves making and receiving calls to promote products, generate leads, provide customer service, or gather information, requiring strong communication, persuasion, and active listening skills, as well as the ability to handle rejection and manage data using CRM systems. Key responsibilities include outbound sales pitches, inbound query resolution, lead management, meeting sales targets, and maintaining accurate customer records. Responsibilities

Sales:

Making outbound calls to prospective customers to sell products or services, explaining their features and benefits, and persuading them to buy or schedule appointments.

Lead Generation:

Identifying and nurturing potential customers, collecting their contact information, and forwarding qualified leads to the sales team.

Customer Service:

Handling incoming calls to address customer inquiries, complaints, and concerns, and providing appropriate solutions to ensure customer satisfaction.

Data Management:

Maintaining accurate customer interaction records in a Customer Relationship Management (CRM) system and updating customer databases.

Follow-Up:

Following up with existing clients and potential leads to build relationships and ensure continued satisfaction.

Reporting:

Documenting call outcomes and providing reports or analysis of observations to team leads or managers.
Skills & Qualifications

Communication:

Excellent verbal communication, persuasion, and active listening skills are essential to engage customers effectively.

Customer Focus:

The ability to understand customer needs and provide suitable solutions.

Resilience:

Professionalism in handling rejection and objections from potential customers.

Technical Skills:

Basic computer skills for data entry, record-keeping, and familiarity with CRM software.

Time Management:

Multitasking abilities to manage multiple calls and interactions efficiently.

Education:

A high school diploma or equivalent is typically required, with a bachelor's degree being a plus.
Types of Telecaller Roles

Sales Telecaller:

Focused on closing deals and driving sales over the phone.

Customer Service Telecaller:

Specialises in handling customer inquiries and resolving issues.

Lead Generation Telecaller:

Dedicated to finding and qualifying potential customers for the sales team.
Job Type: Full-time

Pay: ?15,141.34 - ?25,213.61 per month

Work Location: In person