Job Description

1. Front Desk Operations:

- Greet and welcome patients in a friendly and professional manner.

- Answer phone calls and respond to inquiries about services, appointments, and clinic policies.

2. Appointment Management:

- Schedule and confirm patient appointments, ensuring efficient use of time and resources.

- Manage the clinic's appointment calendar and notify staff of any changes or updates.

3. Patient Interaction:

- Collect and verify patient information and medical history.

- Assist patients with completing forms and provide information on treatment options.

4. Administrative Support:

- Maintain patient records, ensuring confidentiality and compliance with regulations.

- Process payments and manage billing inquiries.

- Order office supplies and manage inventory as needed.

5. Collaboration:

- Work closely with clinical staff to ensure seamless patient care.

- Communicate effectively with team members regarding patient needs and schedules.

6. Customer Service:

- Address patient concerns and feedback, escalating issues to management as necessary.

- Provide information on post-treatment care and follow-up appointments.

Qualifications:

- High school diploma or equivalent (Associate's degree or relevant certification preferred).

- Previous experience in a receptionist or customer service role, preferably in a healthcare or aesthetic setting.

- Strong communication and interpersonal skills.

- Proficient in using office software and clinic management systems.

- Ability to multitask and work in a fast-paced environment.

Working Conditions:

- Full-time position with potential for flexible hours, including evenings and weekends.

- A professional, clean, and inviting work environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Should have experience in Call Handling
Education:

Bachelor's (Required)
Work Location: In person