Job Description

Job Summary:

We are seeking a professional, courteous, and well-spoken

Receptionist / Telecaller

to be the first point of contact for our hospital. This role requires handling both

front desk responsibilities

and

inbound/outbound calls

related to patient queries, appointments, and hospital services.

Key Responsibilities:

Receptionist Duties:

Greet and assist patients and visitors in a warm, friendly manner. Handle patient registrations and check-ins. Coordinate appointment scheduling with doctors and departments. Manage the waiting area and ensure smooth patient flow. Maintain and update patient records and documentation. Handle billing inquiries or direct to concerned department. Ensure cleanliness and organization of the front desk area.
Telecaller Duties:

Make outbound calls to confirm or reschedule patient appointments. Follow up on missed appointments or incomplete documentation. Answer incoming calls, respond to inquiries, or transfer to the appropriate department. Provide basic information about services, timings, doctors' availability, etc. Record and escalate patient complaints or requests as needed. Maintain a call log and share daily reports with the supervisor.

Qualifications:

Minimum High School Diploma; Bachelor's degree is a plus. Prior experience as a receptionist or telecaller in a hospital/clinic preferred. Proficient in MS Office and hospital management software (if applicable). Excellent verbal communication in English and local languages. Strong interpersonal and customer service skills. Ability to multitask and work under pressure.
Job Types: Full-time, Permanent

Pay: From ?16,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person