Job Description

A Telecaller's job involves making/receiving calls to sell products, generate leads, and provide customer service, focusing on outbound sales, handling inquiries, resolving complaints, maintaining CRM records, and meeting targets, requiring strong communication, persuasion, and data entry skills. They act as the bridge between a company and its customers, focusing on achieving sales goals or ensuring satisfaction through phone interactions. Key Responsibilities:

Outbound Calling:

Contact potential customers (cold calling) to promote products/services, explain features, and schedule appointments.

Inbound Handling:

Answer incoming calls, address customer questions, and resolve issues efficiently.

Lead Generation & Follow-up:

Identify prospects, gather information, and follow up to convert them into sales.

Customer Relationship Management:

Build rapport, provide solutions, and follow up to foster loyalty.

Documentation:

Maintain accurate records of all calls, customer details, and interactions in the CRM system.

Target Achievement:

Meet daily, weekly, or monthly sales and call quotas.
Essential Skills & Qualifications:

Communication:

Excellent verbal, interpersonal, and listening skills.

Persuasion:

Strong negotiation and closing skills to influence decisions.

Computer Proficiency:

Basic computer knowledge and experience with CRM software.

Education:

High school diploma is often required; a bachelor's degree can be a plus.

Adaptability:

Ability to switch communication styles and handle different customer personalities.
Common Job Types:

Sales Telecaller (focus on conversion) Customer Service Telecaller (focus on support) Real Estate Telecaller (industry-specific) only tamil language
Job Type: Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Education:

Bachelor's (Required)
Experience:

telecaller: 1 year (Required)
Language:

Tamil (Required)
Work Location: In person