Job Description

Roles and Responsibilities:

Handle incoming and outgoing customer calls in a professional and friendly manner Respond promptly to customer inquiries via email and WhatsApp Share product details, images, pricing, and availability through digital channels Follow up with clients for orders, payments, and feedback Maintain accurate records of client interactions and sales activities Coordinate with the production and dispatch teams to ensure timely delivery Assist walk-in clients (if applicable) at the showroom or office Support in developing long-term relationships with wholesale and retail buyers Provide post-sales support and address any customer complaints or queries

Required Skills:

Excellent communication skills (Verbal & Written in English and Hindi) Good command of WhatsApp Business, Gmail, and basic computer applications (Excel, Word) Customer service orientation with a pleasant and polite personality Ability to multitask and manage time efficiently Basic understanding of textile/saree industry is a plus Graduate in any stream (Commerce or Marketing preferred)
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Flexible schedule Provident Fund
Schedule:

Day shift Fixed shift
Application Question(s):

Are you comfortable with the following workplace policies?"
1. Use of personal phones is restricted during working hours (10:00 AM to 7:00 PM).

2. Paid leaves are currently not part of the benefits.

Kindly confirm with a Yes or No.

Experience:

Customer service: 1 year (Required)
Work Location: In person

Expected Start Date: 14/07/2025