with customers regarding pending payments, understanding payment hold-related issues, coordinating with the internal team, and ensuring payment clearance.
Females are preferred
for this position.
Key Responsibilities
Make daily follow-up calls and WhatsApp messages to customers regarding pending payments.
Understand reasons for payment delays and resolve concerns.
Coordinate with the internal team for solutions and update status.
Maintain follow-up records in a simple tracking sheet/system.
Ensure timely payment collection and closure.
Followup inquiry and handel
Requirements
Good communication skills (Gujarati/Hindi).
Must be polite, confident, and patient in communication.
Should have WhatsApp & a working smartphone.
Should be able to manage follow-ups consistently.
Basic knowledge of Excel is an advantage.
Prior experience in telecalling / customer follow-up / accounts support is a plus, but not compulsory.