Job Description

Job Summary:

The Telecaller will be responsible for making outbound and/or inbound calls to customers, providing information, resolving queries, generating leads, and ensuring an excellent customer experience. The role requires strong communication skills, persuasive ability, and disciplined follow-up.

Key Responsibilities:

Make outbound calls to customers/prospects for follow-up, lead generation, reminders, or information sharing.

Handle inbound calls, address queries, and assist customers professionally.

Maintain and update call records, customer details, and daily reports.

Explain products or services clearly and persuasively.

Follow calling scripts and quality guidelines where applicable.

Achieve daily/weekly call and conversion targets.

Coordinate with the internal team for escalations or support requirements.

Maintain a high level of customer satisfaction through effective communication.

Ensure the confidentiality of customer and company data.

Required Skills & Competencies:

Strong verbal communication skills in Hindi and English (additional languages are a plus).

Good listening skills, convincing ability, and customer-focused approach.

Basic computer knowledge (MS Office, CRM tools, data entry).

Ability to handle high call volumes and work under pressure.

Professional attitude, patience, and strong follow-up skills.

Qualifications:

Minimum 12th Pass; graduation preferred.

0-2 years of telecalling/customer service experience.

Freshers with good communication skills are welcome.

Job Type: Permanent

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

Provident Fund
Work Location: In person