Job Description

About the Role:

We are looking for an enthusiastic and persuasive

Telecaller

to join our team. The candidate will be responsible for

outbound calling

, handling customer queries, generating leads, and ensuring excellent customer service to achieve business growth.

Key Responsibilities:

Make

outbound calls

to potential customers/clients to promote products or services. Handle

inbound queries

and provide relevant information effectively. Maintain records of calls, leads, and customer feedback in the database. Identify customer needs, qualify leads, and

convert them into sales opportunities

. Follow up with customers for payments, appointments, or service-related issues. Work closely with the sales/marketing team to achieve monthly targets. Maintain

professionalism, empathy, and positive attitude

during calls.

Must-Have Skills:

Good

communication skills

(Hindi/English/regional language as required). Persuasive, confident, and polite telephone etiquette. Basic knowledge of

MS Office / CRM software

. Ability to handle rejection and remain motivated. Strong listening skills and problem-solving approach.

Preferred Skills (Good to Have):

Prior experience in

telecalling, telesales, customer service, or BPO

. Knowledge of the product/service domain. Multilingual skills for wider outreach.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Work Location: In person