Job Description

A Telecaller for College plays a crucial role in student recruitment, alumni relations, fundraising, and various other outreach efforts for the institution. They act as a direct communication link between the college and prospective students, parents, alumni, donors, and other stakeholders through phone calls.

Responsibilities

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Student Recruitment

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Making outbound calls to prospective students who have inquired about the college or its programs.
Providing detailed information about academic programs, admission requirements, campus facilities, student life, and the overall college experience.
Answering inbound calls from prospective students and parents, addressing their queries and concerns effectively.
Following up with prospective students to encourage application completion and enrollment.
Scheduling campus visits and providing information about admission events.
Maintaining a database of prospective students and recording call outcomes accurately.

Administrative Tasks

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Maintaining accurate records of all calls and their outcomes.
Preparing reports on call activities and progress towards targets.
Collaborating with other departments, such as admissions, alumni affairs, and development.
Adhering to college policies and procedures.

Requirements

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Education: Typically a high school diploma or equivalent is required. Some colleges may prefer candidates with an associate's or bachelor's degree.
Communication Skills: Excellent verbal communication skills with a clear, concise, and professional speaking voice. Active listening skills are crucial.
Interpersonal Skills: Strong interpersonal skills to build rapport with diverse individuals (prospective students, parents, alumni, donors).
Knowledge of the College: A good understanding of the college's history, mission, academic programs, student life, and unique selling points is highly desirable.
Persuasion and Influencing Skills: Ability to articulate the value proposition of the college and encourage desired actions (e.g., application, donation).
Empathy and Patience: Ability to understand and address the concerns and questions of callers with patience and understanding.

Organizational Skills

: Ability to manage time effectively, prioritize tasks, and maintain accurate records.

Computer Skills: Basic computer skills for data entry and email communication.
Telephone Etiquette: Professional and courteous phone manner.
Language Proficiency: Fluency in the primary language of communication is required; proficiency in additional languages is highly desirable
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Paid time off
Work Location: In person