Job Description

Job Summary:

Handle inbound and outbound customer calls, provide exceptional customer service, resolve issues, and promote products/services to achieve sales and customer satisfaction goals.

Key Responsibilities:

Customer Service:

1. Answer customer inquiries via phone, email, or chat.

2. Resolve customer complaints and issues promptly and professionally.

3. Provide product/service information, pricing, and availability.

4. Troubleshoot and resolve technical issues.

Sales:

1. Promote products/services to customers.

2. Meet or exceed sales targets.

3. Upsell/cross-sell relevant products/services.

4. Handle customer objections.

Data Entry and Record-Keeping:

1. Accurately document customer interactions in CRM software.

2. Update customer information and records.

3. Maintain accurate sales and customer interaction data.

Communication and Teamwork:

1. Collaborate with team members to resolve customer issues.

2. Communicate customer feedback to relevant departments.

3. Participate in training sessions to improve skills.

Performance Metrics:

1. Customer Satisfaction (CSAT) scores.

2. First Call Resolution (FCR) rates.

3. Sales revenue.

4. Average Handle Time (AHT).

Requirements:

Education:

- High school diploma or equivalent.

Skills:

1. Excellent communication and interpersonal skills.

2. Strong problem-solving and analytical skills.

3. Ability to work in a fast-paced environment.

4. Basic computer skills (CRM software, Microsoft Office).

5. Sales and customer service experience (preferred).

Job Types: Full-time, Part-time, Permanent

Pay: ?8,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Paid time off
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Microsoft Office: 1 year (Required) Data entry: 1 year (Required) Sales: 1 year (Required) Customer service: 1 year (Required)
Work Location: In person