Initiating calls to potential leads for marketing, sales campaigns, or debt collection.
Inbound Support:
Receiving calls to address customer queries, complaints, and technical issues.
Lead Generation:
Identifying prospective customers and gathering contact information to build a sales pipeline.
Documentation:
Maintaining accurate records of customer interactions, feedback, and sales targets in CRM systems like MS Excel.
Sales Conversion:
Delivering persuasive pitches to convert prospects into paying customers.
Appointment Management:
Scheduling, confirming, rescheduling, and canceling appointments for various departments and doctors. Telecallers often make confirmation calls 24 hours prior to reduce no-show rates.
Inbound Patient Support:
Addressing patient inquiries regarding hospital services, doctor availability, OPD timings, and basic billing queries.
Medical Triage & Emergency Response:
In some settings, telecallers perform basic triage, classifying a patient's condition (critical vs. stable) to direct them to the appropriate department or provide initial emergency advice.
Post-Treatment Follow-up:
Proactively calling patients for feedback on services, recovery updates, and reminding them of follow-up treatments or lab test reports.
Essential Skills
Communication:
Excellent verbal skills, including clarity, confidence, and a natural tone.
Persuasion:
The ability to influence customer decisions and handle objections without being pushy.
Patience & Empathy:
Staying calm and professional when dealing with difficult or frustrated customers.
Computer Literacy:
Basic knowledge of MS Office and data entry to manage call logs.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Paid time off
Provident Fund
Education: