The Tele Caller will act as the first point of contact for customers who are not reachable by the operations team, ensuring seamless installation alignment, promoting value-added services (VAS), and handling customer support needs by raising complaint tickets when required.
Key Responsibilities:
? Reach out to customers if they are not responding to operations team calls.
? Coordinate and align installation schedules with customers.
? Promote and explain Value-Added Services (VAS) to customers, aiming for successful upselling.
? Handle incoming queries and raise tickets for customer complaints/issues.
? Maintain detailed call logs, updates, and customer records in the CRM system.
? Support both the Sales and Operations teams by ensuring smooth communication with customers.
Qualifications & Skills:
? Graduate/12th Pass with strong communication skills.
? 1-3 years of experience in tele-calling, customer service, or inside sales.
? Fluency in regional language Hindi & English.
? Strong persuasion, problem-solving, and follow-up skills.
? Ability to multitask and coordinate between sales, operations, and support functions.
Job Type: Full-time
Pay: From ?18,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Can you speak Kannada/Telugu & Malayalam and English?
Are you ok to work anywhere in Bangalore?
Work Location: In person
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