Job Description

Job Title:

Female Telecaller Executive

Company:

Inventure's Cube LLP

Location:

Indore, Madhya Pradesh, India

Job Summary:

Inventure's Cube LLP is seeking a highly motivated and articulate Female Telecaller Executive to join our team. In this role, you will be the first point of contact for our international clients, playing a crucial role in building and maintaining strong client relationships. The ideal candidate will possess exceptional communication skills, a professional demeanor, and a passion for delivering outstanding customer service.

Responsibilities:

Make outbound calls to international clients to introduce Inventure's Cube LLP's services/products and identify their needs. Handle inbound calls from international clients, addressing inquiries, providing information, and resolving issues promptly and professionally. Effectively communicate complex information in a clear, concise, and understandable manner to a diverse international audience. Build rapport and establish positive relationships with international clients to ensure client satisfaction and retention. Maintain accurate and detailed records of all client interactions in the CRM system. Collaborate with internal teams to ensure seamless client experiences and resolution of escalated issues. Meet and exceed daily/weekly/monthly targets for calls, client engagement, and lead generation (if applicable). Stay updated on company offerings, industry trends, and international market nuances.

Requirements:

Excellent verbal and written communication skills in English are a MUST.

Fluency in other international languages will be considered a significant advantage. Proven experience in a telecalling, customer service, or client relations role, preferably with international client interaction. Strong interpersonal skills with the ability to build rapport and trust quickly. Active listening skills and the ability to understand and respond to client needs effectively. Demonstrated professionalism, patience, and a positive attitude. Ability to work independently and as part of a team in a fast-paced environment. Proficiency in using CRM software and other office productivity tools. High school diploma or equivalent; a bachelor's degree is a plus.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person