Job Description

A telecaller's job is to communicate with customers, both existing and potential, via phone, with the primary goal of generating leads or closing sales. This involves making outbound calls to promote products or services, handling inbound calls, and addressing customer inquiries and concerns. They also maintain accurate records of customer interactions and follow up with leads and existing customers.

Key Responsibilities:

Outbound Calling: Making calls to potential customers to promote products or services, explain features and benefits, and persuade them to make a purchase or schedule an appointment.

Inbound Call Handling: Answering customer inquiries, addressing concerns, and resolving complaints.

Lead Generation: Identifying and qualifying potential customers.

Sales & Persuasion: Persuading customers to make a purchase or schedule an appointment.

Customer Relationship Management: Maintaining accurate records of customer interactions in a database, following up with leads, and ensuring customer satisfaction.

Documentation: Maintaining records of customer interactions and documentation based on telecalling conversations.

Additional Responsibilities (depending on the role):

Routing Opportunities: Routing customer inquiries to the appropriate department.

Market Research: Staying informed about market trends and competitor activities.

Appointment Scheduling: Scheduling appointments for field sales teams or property viewings.

Data Management: Updating customer information and tracking progress in CRM systems.

Sales Support: Assisting the sales team with pre-sales support and coordinating appointments.

ENGLISH SPEKING IS MUST

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Morning shift
Application Question(s):

Are You comfortable in English ?
Experience:

Telemarketing: 1 year (Required)
Work Location: In person