Job Description

We are looking for an enthusiastic and confident Telecaller to handle inbound and outbound calls, explain courses and services to prospective students/customers, and convert inquiries into admissions or sales. The ideal candidate should have excellent communication skills, a pleasant personality, and the ability to build good customer relationships over the phone.

Key Responsibilities:

Make outbound calls to potential leads, inquiries, and existing customers. Explain institute courses, programs, and services in a clear and engaging manner. Follow up with interested candidates via calls, WhatsApp, or emails. Handle incoming inquiries and provide accurate information. Maintain and update daily call records and follow-up reports in CRM or Excel. Achieve daily, weekly, and monthly targets for calls and conversions. Coordinate with the counseling/admissions team to schedule appointments or demos. Gather feedback and provide suggestions for marketing improvement. Ensure high levels of customer satisfaction through professional communication.
Required Skills & Competencies:

Excellent verbal communication in English and Hindi (additional regional language is a plus). Good listening and convincing ability. Basic knowledge of computers, Excel, and CRM software. Positive attitude, polite tone, and patience while handling calls. Ability to work in a target-driven environment. Good team coordination and follow-up skills.
Qualification & Experience:

Minimum Qualification: 12th Pass / Graduate in any stream. Experience: 0-3 years (Freshers with good communication skills can also apply). Experience in education, training, or service industry will be preferred.
Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person